Support

A real person reads these. There is no ticket system, no chatbot and no support tier, because there is one of us and we would rather just answer you.

Email support Read the FAQ Privacy policy

Kriterion is in development and not yet released. If you are here from a TestFlight or beta build, say so in your email and mention your device and OS version, since that is usually the fastest route to an answer.

Reporting something broken

The more of this you can include, the quicker it gets fixed:

What you were doing, and what you expected to happen instead
Your device and OS version, for example iPhone 14, iOS 18.2
Whether it happens every time or just once
A screenshot, if the problem is something you can see

Please do not send screenshots containing anything you would rather we did not see. We do not need your food log to fix a crash.

Questions people actually ask

Those moved to their own page, so this one can stay about getting help. It covers how the calorie maths works and what the ± on it means, where the food data comes from, what does and doesn't leave your phone, and what Premium adds.

Read the FAQ

Deleting everything

Uninstalling the app removes the database and everything in it. There is no server copy, so there is nothing left behind to request the deletion of. If you want the installation identifier used for scan limits removed from our records as well, email us and we will do it.